Respecting your privacy and the law

The privacy of your information has always been important to us at Norwood. We are committed to respecting your right to privacy and protecting your personal information. We are bound by the National Privacy Principles in the Privacy Act 1988 (Commonwealth) and any relevant Health Privacy Principles under State legislation, as well as other applicable laws and codes affecting your information.

About this Privacy Policy

This Privacy Policy outlines how we manage your information. It also generally describes the sorts of information held and for what purposes as well as how that information is collected, maintained and protected. Our Privacy Policy applies to all your dealings with us whether at one of our offices or via our website.

We encourage you to check our website regularly for any updates to our Privacy Policy.

Collecting your Information

If you are acquiring or have acquired a product or service from Norwood, we may hold your information for the purposes outlined below. We may also collect your information for the purpose of letting you know about Norwood’s other products or services that might better serve your needs or promotions or other opportunities in which you may be interested. The information collected may include your name, postal or email address, label royalty details or other information Norwood requires in order to provide the relevant product or service to you.

• providing you with the relevant product or service

• managing and administering the product or service

• protecting against fraud where it is an internet based product or service

Maintaining your Information

We aim to make sure that the information we collect is accurate, complete and up-to-date. We will take reasonable steps to make sure this is the case. This way we can provide you with a better service. If you believe your information is not accurate, complete or up to date, please contact us.

Protecting your information

We store information in different ways, including in paper and electronic form. The security of your information is important to us and we take reasonable steps to protect it from misuse and loss, unauthorised access, modification or disclosure. Some of the ways we do this are:

• confidentiality requirements for our employees

• document storage security policies

• security measures for systems access

• restricted access control for our head office and operations located in Hallam, Victoria, Australia

• the security measures described below under “Our Website

Our Website & Your Privacy on the Internet

We take care to ensure that the information you give us and the information displayed to you on our website is protected. Our website has electronic security systems in place, including the use of firewalls and data encryption. Norwood requires user names and passwords to control access to your information.

Links to Other Sites

You may be able to access external websites by clicking on links we have provided. Those other websites are not subject to our privacy standards, policies and procedures. You will need to contact or review those websites directly to ascertain their privacy standards, policies and procedures.

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